ارائه مدل سنجش رضایت‌مندی عمومی از عملکرد سیستم‎های بهداشتی و درمانی

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10- Mosadeghrad A.M, Sokhanvar M. An evaluation of quality of services in Tehran Hospitals using the HEALTHQUAL model. Journal of Medical Council of Iran, 2017; 35 (1): 9-19. [In Persian]

11- Karimi S, Masoodian Y, Yaghoubi M, Hosseini M, Sadeghifar J. Patient Satisfaction with Provided Services and Facilities in Educational Hospitals of Isfahan, Iran, from Admission to Discharge. Journal of Health Information Management, 2012; 9(6): 780-785. [In Persian]

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13- Footman K, Roberts B, Mills A, Richardson E, McKee M. Public satisfaction as a measure of health system performance: a study of nine countries in the former Soviet Union. Journal of Health Policy, 2013; 112 (1-2): 62-69.

14- Park K, Park J, Kwon Y D, Kang Y. Noh J-W. Public satisfaction with the healthcare system performance in South Korea: Universal healthcare system. Journal of Health Policy, 2016; 120 (6): 621-629.

15- Dirkovand Moghaddam A, Hashemian A, Sayehmiri K, Soheilie F. Factors Affecting the Level of Satisfaction with the Provision of Therapeutic Care Using Factor Analysis in Patients Referring to the Emergency Department of the State Hospitals of Ilam in 1989. Journal of Medical Council of Iran, 2013; 31(1): 34-39. [In Persian]

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17- Mirfakhraddiny H, Farid D, Tahari Mehrjardi MH, Zareei Mahmod Abadi M. Identification and Ranking of Factors Affecting Quality Improvement of Health & Treatment Services Using Multiple Attribute Decision Making (MADM): A Case Study. Journal of Health Administration, 2011; 14(43): 51-62. [In Persian]

18- Gholami H, Mahmoudi H, Sarabandi H, Borji E. Survey of Client Satisfaction of an Urban Health Center Affiliated With a Military Unit in 2015. Journal of Military Medicine, 2017; 19 (3):299-305. [In Persian]

19- Azizi K, Mirkazemi Mood M, Mazdaki A, Mirkazemi Mood M. Identifying and Prioritizing Factors Affecting Patient`s Satisfaction of Health Centers Services of Iran University of Medical Sciences: A Hybrid Multiple Criteria Decision Making Approach. Journal of Health Administration, 2015; 18 (60): 90-104.

20- Chen H, Li M, Wang J, Xue C, Ding T, Nong X, et all.  Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China. Patient Prefer Adherence, 2016; 10: 469-477.